Timeline - Updates

Update history of HelpDesk 3, updates are free and included within the same major version.

  • 2023

  • 07 December 2023

    HelpDesk 3 - 4.2

    New installation wizard, new design more AI. Create Blog and FAQ articles with AI, translate live, performance boost and security updates.

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  • 13 September 2023

    HelpDesk 3 - 4.1.1

    Seamless Language Translation for Real-Time Live Chat and Support Tickets. Improved AI Bot and security updates.

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  • 22 June 2023

    HelpDesk 3 - 4.1

    AI is here, we have integrated ChatGPT from OpenAI into HelpDesk 3, also redesigned the Group Chat and made it fully responsive.

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  • 01 May 2023

    HelpDesk 3 - 4.0.8

    Improved Rest API for Mobile Apps, updated libraries, bug fixes, security patches and performance improvements.

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  • 07 March 2023

    HelpDesk 3 - 4.0.7

    PHP 8.2 ready, dropped support for PHP 7. Massive performance improvements and bug fixes.

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  • 04 January 2023

    HelpDesk 3 - 4.0.6

    Push Notifications are back, Front End Editor improved, bug fixes and performance improvements.

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  • 2022

  • 22 November 2022

    HelpDesk 3 - 4.0.5

    Create Companies and assign clients for easier management.

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  • 11 July 2022

    HelpDesk 3 - 4.0.4

    Performance improvements and Bug fixes

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  • 11 July 2022

    HelpDesk 3 - 4.0.3

    Performance improvements and Bug fixes

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  • 15 April 2022

    HelpDesk 3 - 4.0.2

    Upgrade to PHPMailer 6, new features, bug fixes and performance improvements.

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  • 26 January 2022

    HelpDesk 3 - 4.0.1

    PHP 8.1 Ready, Bug Fixes and performance improvements

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  • 2021

  • 15 December 2021

    HelpDesk 3 - 4.0

    New Live Chat Technology, new payment gateways and subscriptions, PHP 8.1 ready and much more...

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  • 05 October 2021

    HelpDesk 3 - 3.6.2

    Bug fixes and performance improvements.

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  • 15 June 2021

    HelpDesk 3 - 3.6.1

    Live Ticket, Calendar updates and RTL Text and Design improvements.

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  • 22 March 2021

    HelpDesk 3 - 3.6

    The new and mighty HelpDesk 3 is finally available. Checkout the blog post for more information.

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  • 2020

  • 22 November 2020

    HelpDesk 3 - 3.5.9

    Send attachments in PHP IMAP, attachments names are now preserved, Group Chat improved, performance improvements and bug fixes.

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  • 04 October 2020

    HelpDesk 3 - 3.5.8

    Improved email sending protocol, library updates, performance improvements and bug fixes.

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  • 10 September 2020

    HelpDesk 3 - 3.5.7

    Ready for Version 3.5.7, many improvements and finally the fix for SameSite even the server is wrong configured.

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  • 09 July 2020

    HelpDesk 3 - 3.5.6

    Better live chat behaviour, improved adding tickets, all reported bugs have been fixed.

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  • 18 June 2020

    HelpDesk 3 - 3.5.5

    Welcome to HelpDesk 3 - Version 3.5.5 with build in AJAX requests for similar articles when creating a new ticket.

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  • 06 May 2020

    HelpDesk 3 - 3.5.4

    Safari fix in cross browser scenario, code and performance improvements.

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  • 24 April 2020

    HelpDesk 3 - 3.5.3

    Improved drag and drop upload feature, updated libraries and fixed all known bugs.

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  • 24 March 2020

    HelpDesk 3 - 3.5.2

    New features and great improvements in design and usability. Stylesheet and Javascript files have been optimised for even better performance.

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  • 18 January 2020

    HelpDesk 3 - 3.5.1

    All found and reported bugs have been fixed, specially in combination with windows computers. Upload improved and added extra security layers.

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  • 05 January 2020

    HelpDesk 3 - 3.5

    Brand new operator design, Two ways of managing tickets, the classic way or with a due date, Ticket Merge, Ticket Split and so much more.

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  • 2019

  • 16 June 2019

    HelpDesk 3 - 3.4.4

    Fixed 2Checkout Gateway and PHP IMAP, improved performance and fixed all found and reported bugs.

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  • 06 May 2019

    HelpDesk 3 - 3.4.3

    Added a lost connection warning to the operator panel, updated the Leaflet JS library, fixed some bugs and cleaned some code.

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  • 17 April 2019

    HelpDesk 3 - 3.4.2

    Added 2Checkout Gateway, support standard responses are now HTLM ready, Android App is now ready in Google Play Store, jQuery 3.4.0 update and much more...

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  • 02 January 2019

    HelpDesk 3 - 3.4

    New design, new features and ready for the upcoming native iOS and Android App.

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  • 2018

  • 16 September 2018

    HelpDesk 3 - 3.3.3

    Added search for the client support area fixed a few bugs and improved performance.

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  • 31 August 2018

    HelpDesk 3 - 3.3.2

    WhatsApp new api fix and bug fixes.

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  • 15 August 2018

    HelpDesk 3 - 3.3.1

    Bot is now firing on the first message, PHP IMAP fix, cron job fix and live editor update.

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  • 30 July 2018

    HelpDesk 3 - 3.3

    WhatsApp integration, assign ticket to operator, new installation and update wizard, widget and performance improvements and bug fixes.

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  • 05 July 2018

    HelpDesk 3 - 3.2.4

    Faster and better IP to GEO service, bug fixes and perfomance improvements.

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  • 27 June 2018

    HelpDesk 3 - 3.2.3

    Improved how files are shared, general improvements and bug fixes. Ready for the upcoming app update.

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  • 19 June 2018

    HelpDesk 3 - 3.2.2

    Bug fixes

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  • 28 May 2018

    HelpDesk 3 - 3.2.1

    HelpDesk 3.2.1 has been released, bug fixes for contact form and receiving chats on the client side.

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  • 27 May 2018

    HelpDesk 3 - 3.2

    HelpDesk 3.2 has been released, simply run the Auto Updater under your operator panel - maintenance. New client chat template (slideOut), DSGVO conform, fixed all reported bugs and improved speed and stability.

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  • 11 April 2018

    HelpDesk 3 - 3.1.4

    HelpDesk 3.1.4 has been released, PHP Imap improvements bug fixes and code optimisation.

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  • 28 March 2018

    HelpDesk 3 - 3.1.3

    HelpDesk 3.1.3 has been released, simply run the Auto Updater under your operator panel - maintenance.

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  • 14 March 2018

    HelpDesk 3 - 3.1.2

    HelpDesk 3.1.2 has been released, tested up to PHP 7.2.1, added search possibility for client side tickets. Updated libraries and fixed some bugs.

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  • 19 January 2018

    HelpDesk 3 - 3.1.1

    HelpDesk 3.1.1 has been released, simply run the Auto Updater under your operator panel - maintenance.

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  • 2017

  • 06 December 2017

    HelpDesk 3 - 3.1

    HelpDesk 3.1 has been released, simply run the Auto Updater under your operator panel - maintenance.

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  • 05 October 2017

    HelpDesk 3 - 3.0.1

    HelpDesk 3.0.1 has been released, simply run the Auto Updater under your operator panel - maintenance.

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  • 02 October 2017

    HelpDesk 3 - Gold

    We are proud to announce the availability of HelpDesk 3 - Gold. Stable and ready to rock your support world. We want to say THANK YOU for all the feedbacks and bug reports we have received in the last 7 days.

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  • 25 September 2017

    HelpDesk 3 - Silver

    We are proud to announce the silver release* of HelpDesk 3, a complete support solution that will make your life much easier.

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  • 21 September 2017

    HelpDesk 3 - Beta

    HelpDesk 3 is now in Beta. It takes us a bit longer than expected but a public version will be available soon!

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  • The birth of HelpDeks 3

  • 2014