We always believed that privacy is the most important factor, that's why it is running on your environment so you are in charge of the data that belongs to you anyway. Don't get blown away from the word Cloud it just means it runs on someone else's computer.
Our best seller the live support chat has been fully integrated into HelpDesk 3, no other platform offers you that. Read more about Live Chat 3.
Installation is so easy, it will take less than 5 minutes to be up and running. We also offer a fast and affordable installation service in our online shop.
Our third generation support platform has been build to be as easy to use as possible. With the feedback from more than 2000 customers we think nailed it.
Screen size should not matter, HelpDesk 3 fits automatically to all screens and has been optimised for the mobile world. We also have native apps for your operators.
Custom designs should be easy that's why everything is template based. The latest and greates technology has been used to make sure you get your own look in less time.
Extended statistics are available throughout. Total chat time, feedbacks, ratings, user locations, which sites called more often and so on. Name it we have it build in.
Subscription or Credit based billing system has been integrated into HelpDesk 3. Credit Card or Paypal payment gateway included!
We came up with the fairest support charging system ever. The credit based charging method does charge per ticket or chat request and therefore your clients only need to pay when they need support and you will get paid when you provide support. Of course you decide how much you charge per request.
It does not end with a web based platform we have also built native apps for iOS and Android!
Simple to use and fully connected to your server. Our native apps communicate with your installation as we sad, privacy is important to us.
Native push notifications, speech to text, GEO location and file sharing are only a few features build into our native apps for iOS and Android.