HelpDesk 3 Features

HelpDesk 3 has hundreds of features, here are some of the most important ones.

Feature List

Find out what HelpDesk 3 can do for you to improve your business.

Easy Installation

Easy Installation

Installation in 5 minutes! Simply follow our installation manual for HelpDesk 3 or get our installation service.

User-Friendly

User-Friendly

Most of the features one click away, we have build Live Chat 3 to be as easy to use as possible.

Full Responsive

Full Responsive

Small Screen big Screen it will fit no matter what. Fully responsive and mobile optimised that's how it should be.

Secure Protect

Secure Protect

Build to be as secure as possible and because it is installed on your server you are in control of everything.

Member System

Member System

Client management build in with a Client API to sync with your own user database.

Live Support Chat

Live Support Chat

Live conversation with your website visitors in real time.

Billing System

Billing System

Charge your customers with the build in billing system.

Custom Fields

Custom Fields

Extend almost any form with custom fields.

PHP IMAP

PHP IMAP

Email to Ticket conversation with ease. Clients can only use their email account.

Envato Mode

Envato Mode

Check your clients purchase code.

Support Tickets

Support Tickets

The complete support ticket system without ifs and buts!

Easy to embed

Easy to embed

Embed the Live Chat, Support and FAQ area into any website.

Transfer Clients

Transfer Clients

Transfer customers to other operators. Working for both Live Chat conversations and support tickets.

Operator Panel

Operator Panel

Beautiful and fully responsive with more than 20 permission levels for your operators, you are in charge!

Live Online Visitors

Live Online Visitors

Wherever you place an embed code you will have live status of your visitors, from where they come and how long they stay.

Operator History

Operator History

Statistics, ratings and feedbacks everything for each operator you have set.

File System

File System

Advanced file and image manager, complete file system for chat attachments.

Responses

Responses

No need for typing the same message again and again, setup standard responses for the chat.

Auto ProActive

Auto ProActive

Engage and Auto engage website visitors build into Live Chat 3 with all the options you can imagen.

Chat-Bot

Chat-Bot

Setup auto answers for the chat until you pick up the client. Let the included chat bot handle some questions.

Departments

Departments

Unlimited use of the chat widget on websites, clients, chats, departments, etc.

Fancy Statistics

Fancy Statistics

Not just statistics, beautiful and professional statistics. Export to excel, image or csv at anytime.

URL Blacklist

URL Blacklist

The name says it, black list URL's right from your operator panel.

Settings

Settings

Control everything from the operator panel without any coding knowledge, simple and easy.

Auto Updater

Auto Updater

New update? No problem, head to your operator panel - mainenace and with a click you run the latest version.

Logs

Logs

Live Chat 3 logs everything, logins, chats, online visitors, locations and you can check them all.

Feedback

Feedback

Receive feedbacks and ratings from your clients after each conversation.

Smart Search

Smart Search

Search across conversations, messages, users with ease.

Business Hours

Business Hours

With our Software you can add business hours, don't waste your time.

Notifications

Notifications

Build in Push-, Desktop-, Email- and SMS Notifications, never miss a client!

Branding / Layout

Branding / Layout

Fully template based and easy to adapt to your website design.

Notes

Notes

Add notes to each conversation you had with your client.

Emoticons

Emoticons

Operator and client side can use emoticons and they work on all devices.

Starr Messages

Starr Messages

Starr messages to easily find important information again.

Offline Messages

Offline Messages

Not Online? Not a problem, contact form can be shown.

Multi Languages

Multi Languages

Offer your solution in different languages, many are already included.

Group Chat

Group Chat

The first live chat that has a function for group chats. Perfect for holding seminars or meetings!

Starr Messages

Sounds

You will also be notified acoustically when a new user is waiting for you. If sounds disturb you, you and the client can also turn them off.

Offline Messages

Apps

You can enjoy our free Android and IOS apps for Live Chat 3 when you need to work on the go.

Multi Languages

More Features

There are many more features and each update adds new ones. Try the demo to get the full impression.

Requirements

For every software application, your server must meet certain requirements. Here are the minimum and recommended requirements for HelpDesk 3.

Minium Requirements

Minium Requirements

  • PHP 7 or higher
  • MySQL 5.6 or higher
  • 1 Databases (can also be shared)
  • cUrl enabled
  • zlib enabled (Auto Updater)
  • SSL Certificate or install it in a sub folder of the main site
Recommended Requirements

Recommended Requirements

  • PHP 8 or higher
  • MySQL 8.0 or higher
  • 1 Databases (can also be shared)
  • cUrl enabled
  • zlib enabled (Auto Updater)
  • SSL Certificate or install it in a sub folder of the main site