HelpDesk Features

The complete support solution has it all.

Selfhosted
Live Chat 3
Credit System
Ticket System

Easy Installation

Installation in 5 minutes! Simply follow our installation manual for HelpDesk 3 or get our installation service.

User-Friendly

Most of the features one click away, we have build HelpDesk 3 to be as easy to use as possible.

Full Responsive

Small Screen big Screen it will fit no matter what. Fully responsive and mobile optimised that's how it should be.

Secure Protect

Build to be as secure as possible and because it is installed on your server you are in control of everything.

Member System

Client management build in with a Client API to sync with your own user database.

Operator Panel

Beautiful and fully responsive with more than 25 permission levels for your operators, you are in charge!

Live Online Vistors

Wherever you place an embed code you will have live status of your visitors, from where they come and how long they stay.

Client History

All history you have with your clients is safed and can be viewed in a conversation or any time you want.

Contact History

Even manage offline message straight from your operator panel with full history of each message.

Blog

Blog or News however it is build in with your clients in mind. Sharing and comments included.

FAQ

Build a professional frequently asked question database with full text search and client permission levels.

Operator History

Statistics, ratings and feedbacks everything for each operator you have set.

File System

Advanced file and image manager, complete file system for chat and ticket attachments.

Responses

No need for typing the same message again and again, setup standard responses for the chat and tickets.

Auto ProActive

Engage and Auto engage website visitors build into HelpDesk 3 with all the options you can imagen.

Chat-Bot

Setup auto answers for the chat until you pick up the client. Let the included chat bot handle some questions.

Departments

Unlimited departments or categories client permission and credit based, for Tickets, Chat and FAQ's.

Fancy Statistics

Not just statistics, beautiful and professional statistics. Export to excel, image or csv at anytime.

Group Chat

Public or closed group chats for up to 50 clients have you seen that before somwhere else?

Custom Fields

Create custom fields for client sign up, profile or tickets, customise it as you want.

URL Blacklist

The name says it, black list URL's right from your operator panel.

Settings

Control everything from the operator panel without any coding knowledge, simple and easy.

Auto Updater

New update? No problem, head to your operator panel - mainenace and with a click you run the latest version.

Logs

HelpDesk 3 logs everything, logins, purchases, online visitors, locations and you can check them all.

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